GoFix- A Smart App for Home Services
Abstract
Home service systems are becoming common as people look for quick and reliable ways to connect with electricians, plumbers, and other technicians. However, most of the available systems are limited because they work on only one platform, provide very basic features, and do not offer smart support for users. Because of these issues, people find the system hard to use. It becomes difficult to quickly find the right technician, communication is not clear, GPS tracking does not work properly, and users cannot fully trust the service providers. Previous work in this field has tried to solve these issues but usually stayed at a simple level, focusing only on service listings and direct bookings. The proposed smart GoFix system aims to solve these challenges by offering a smart solution. It supports two main roles: customers and technicians. Customers can write a short description of their problem, attach an image, enter an estimated budget, and provide their location. Using GPS, the system automatically finds technicians available in the same city. Technicians can then place bids, and once the customer accepts an offer, both sides can communicate through direct phone calls or in-app chat. A clear and welled fined cancellation process is also provided, where users must state valid reason before canceling, ensuring fairness and transparency for both parties. The Smart GoFix system also incorporates AI-powered features such as smart price estimation, which facilitates fair cost agreements between customers and technicians, and an AI assistant for technicians that allows them to report their problems and receive immediate guidance and solutions. An AI-powered, transparent platform for connecting customers and technicians is provided by the GoFix system. It ensures trust, fairness, and reliability through smart features, and effective admin oversight.